While we cannot guarantee we can change details of your order once it has been
processed, should you need to make any urgent changes to your order, please email
us at hello@seiralace.com

We aim to dispatch orders within 24-48 business hours, however we do ask for your patience during busy periods. Please email us at hello@seiralace.com if you need further assistance with your order.

E-Gift Cards can take up to 24 hours to be processed. If you have not received your E-Gift Card after this time, or require it urgently, please email us at hello@seiralace.com

Customers can sign in or create an account here to view their order history, tracking details and more. An order and shipping confirmation email should have also been received.

Your email provider may have marked the email as spam. If this has happened, please update Seira Lace as "safe" for next time. Customers can sign in or create an account here to view their order history, tracking details and more. If you need more assistance, please email us at hello@seiralace.com

We aim to dispatch all orders within 24-48 hours, however we do ask for your patience during busy periods. For more information please visit our Shipping & Delivery page.

AUSTRALIA
We offer FREE standard shipping Australia-wide on orders over AU$75, with express shipping available for AU$12. For orders under AU$75, a standard shipping fee of AU$8 applies.

INTERNATIONAL
NEW ZEALAND: FREE standard shipping for orders over NZ$170 or NZ$22 for orders under NZ$170
UNITED STATES: FREE standard shipping for orders over US$100 or US$13 for orders under US$100
CANADA: FREE standard shipping for orders over CA$140 or CA$18 for orders under CA$140
UNITED KINGDOM: FREE standard shipping for orders over £80 or £10 for orders under £80
EUROPE: FREE standard shipping for orders over €95.95 or €11.95 for orders under €95.95
ASIA: FREE standard shipping for orders over US$100 or US$13 for orders under US$100

For more information please visit our Shipping & Delivery page.

Australian orders can be delivered to a PO Box, Parcel Locker, business or residential address. If you are not home, your order will be left in a safe place at the delivery address.

International deliveries must be shipped to a home or business address.

AUSTRALIA
+ Standard shipping can take 2-5 business days after dispatch, depending on your location
+ Express shipping usually takes between 1-2 business days, depending on your location
+ Customers in regional areas may see delivery timeframes longer than stated above

INTERNATIONAL
NEW ZEALAND: estimated delivery time is 4-7 business days
UNITED STATES: estimated delivery time is 5-9 business days
CANADA: estimated delivery time is 5-9 business days
UNITED KINGDOM: estimated delivery time is 4-7 business days
EUROPE: estimated delivery time is 5-20 business days
ASIA: estimated delivery time is 5-7 business days

Delivery times do not include dispatch times & may be subject to courier delays.

We deliver all parcels with Authority to Leave (ATL), so no signature is required on delivery. This means if you are not at the time of delivery your parcel will be left in a safe place at the delivery address. If there is no safe place, your order will be sent to your local post office.

International purchases may incur taxes and duties by customs in the country where the order is delivered.

You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.

We send all parcels Authority to Leave (ATL), so a signature is not required on delivery.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home/building and with other members of the household, neighbours, building management or reception who may have collected the package for you.

If you are still unable to locate the parcel, please email us at hello@seiralace.com so we can investigate with the courier.

Once your order is processed and ready for delivery, we will send you a shipping confirmation email with tracking details. Please allow up to 24 hours to see shipping updates.

You can follow your delivery via the courier’s website by clicking the link in your shipping confirmation email.

Please remember to check your spam or junk folder if you did not get the confirmation email, before reaching out to our team.

If you have made an error when entering your shipping information, or need to update it for any reason, please email us at hello@seiralace.com as soon as possible as we only have limited time to amend orders.

If you forgot to choose express shipping as your freight option when checking out, please email us at hello@seiralace.com as soon as possible and we will try their best to upgrade your shipping.

This can only be completed if your order has not yet been processed or dispatched.

We may be sending your order to you in multiple shipments. In this case, you will receive separate emails with your tracking information regarding each parcel.

Still missing items? Please reach out to our Customer Care team by sending an email to hello@seiralace.com

We offer store credit on all full-price items returned within 30 days of receiving your order, provided they meet the following conditions:

+ Item(s) were purchased from the Seira Lace online store – www.seiralace.com
+ Item(s) have not been worn, washed, or damaged
+ Item(s) are in their original condition with tags attached
+ Item(s) are returned in a protective postal bag

Sale items are final sale and are not eligible for return.

The following items are not eligible for return unless deemed faulty:
+ Panties (Underwear) for hygiene reasons

Full-price items purchased during a promotional period or with a welcome discount code are eligible for store credit.

Any shipping fees paid at the time of purchase will not be credited when processing your return.

The cost for returns is the responsibility of the customer. We recommend using a tracked method of postage to ensure your item arrives to us safely.

For more information please visit our Return Policy page.

Orders can be returned to Seira Lace by completing the form here, or alternatively, you can email us at hello@seiralace.com

The cost of returns is the responsibility of the customer. We recommend using a tracked shipping method to ensure your item arrives safely.

Please allow up to 2 business days to process your return request. Once processed, you will receive your store credit within 3 business days.

If you believe your item is faulty or damaged, please email hello@seiralace.com to lodge your return. When reaching out, provide your order number, a clear description of the issue, and photos of the fault.

Our team will assess your request, and if the product is confirmed to have a manufacturing fault (not general wear and tear), we will offer a replacement, store credit, or a full refund.

For further information, please visit our Return Policy page.

Yes, all items purchased using a discount code are still eligible for return fore store credit (excluding items marked as FINAL SALE) as long as your order is within our Return Policy.

You can pay using Visa, Mastercard, Amex, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay or Afterpay.

Seira Lace store credit and e-gift cards can also be redeemed at checkout.

We only accept one payment method at checkout, in addition to any applicable Seira Lace store credit or e-gift cards.

Once you have added items to your cart, simply proceed to checkout and apply this in the discount code section.

Only one discount code can be applied to your order. Discount codes cannot be used in conjunction with any other offers.

You can add your Seira Lace e-gift card as a payment method at checkout.

+ Desktop & tablet devices: Navigate to the right-hand side (below your cart) where it says Apply Gift Card/Discount and enter your details.
+ Mobile devices: Scroll to the bottom of the checkout to locate the field 'Apply Gift Card/Discount' and enter your details.

If you experience any issues, please email us at hello@seiralace.com

Customers can use multiple e-gift cards in a single order. To do so, enter each code separately at checkout.

Submit a message via the Contact Form here or email us at hello@seiralace.com

Our Customer Care team are available from 8am - 6pm AEST, Monday - Friday.

Shopping online at Seira Lace is completely safe and secure. We use SSL (Secure Socket Layer) encryption and Shopify's secure payment gateway to protect your personal and payment information. Your credit card details are encrypted for security and are never stored or accessible during or after your purchase.

We offer a detailed Size Guide to help direct you to the right size.

If you find you're in between sizes, we suggest purchasing your size based off the fit you’d prefer. Prefer a snug fit? Size down. Prefer a relaxed fit? Size up.

If you need any further assistance with sizing, please email us at hello@seiralace.com

We have chosen our fabric for it's perfect combination of softness and resiliency. To keep your Seira Lace pieces in pristine condition, please follow our Care Guide.